FAQ

Frequently Asked Questions

How long does my order take?

Most of our items are made to order. Processing times can vary depending on the product, personalization, and current order volume. Please check the Processing and Shipping Guide for estimates.

What if I enter a name incorrectly?

Please double-check your personalization before placing your order. We make your item using the information provided at checkout.

If you notice an error before we begin making your order, contact us as soon as possible and we'll do our best to correct it.

Once your item has been made, we cannot change the order. Please see our Personalization Guide and Returns, Refunds & Exchanges policy for more information.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible. We may be able to make changes if we haven't started your order yet, but we cannot guarantee that changes will be possible once production has begun.

Can I request a different color or option?

Absolutely! We stock more colors  than are listed.  If you don't see exactly what you're looking for, feel free to reach out. We may be able to help!

Do you accept returns or exchanges?

Because many of our products are personalized and made specifically for each customer, we do not accept returns, refunds, or exchanges for personalized items or changes of mind.

If there is an issue with your order or we made an error, please contact us. We'll always do our best to help make things right.

What if my order arrives damaged?

Please contact us within 14 days of delivery and send photos of the damaged item and packaging. We'll review the issue and determine the best way to help.

What if my package says delivered but I can't find it?

First, check around your delivery area and with household members or neighbors. You can also contact the shipping carrier for additional information.

If you're still unable to locate your package, contact us and we'll do our best to help guide you through the next steps.

Do you offer custom orders?

We do! If you have an idea for something you'd love to see, send us a message. We love creating new things and may be able to bring your idea to life.

Can I order a large quantity?

Absolutely! If you need multiple items for a party, event, business, team, classroom, wedding, or other occasion, you can order directly from the item page. 

Where are your products made?

Every Left Out Designs order is created and prepared by our family run business. We're proud to make each item with care and attention to detail.

Still have a question?

We're happy to help! If you can't find the answer you're looking for, contact us and we'll get back to you as soon as we can.

— The Left Out Designs Family